If the government, usually the largest 'business' in any country, is a leader in the use of technology, it will automatically lift the country's technical skills and drive the move to an information market.

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At Microsoft there are lots of brilliant ideas but the image is that they all come from the top - I'm afraid that's not quite right.

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Software innovation, like almost every other kind of innovation, requires the ability to collaborate and share ideas with other people, and to sit down and talk with customers and get their feedback and understand their needs.

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Passionate leadership won't succeed if contradictory signals are sent out.

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If the 1980s were about quality and the 1990s were about reengineering, then the 2000s will be about velocity.

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One of the lessons from the Darwinian world is that the excellence of an organism's nervous system helps determine its ability to sense change and quickly respond, thereby surviving or even thriving.

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In a budget, how important is art versus music versus athletics versus computer programming? At the end of the day, some of those trade-offs will be made politically.

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We all need people who will give us feedback. That's how we improve.

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Just having a great Web site is only one step in a company thinking of itself as an Internet company. You also have to change all the processes inside your company to be digital. The people at the desk...the knowledge workers, need to work in a different way.

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I set a rule that people weren't allowed to send good news unless they sent around an equal amount of bad news. We had to get a balanced picture. In fact, I kind of favored just hearing about the accounts we were losing because... bad news is generally more actionable than good news.

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