If your employer starts upon a course which you think will prove injurious, tell him so, protest, give your reasons, and stand to them unless convinced you are wrong. It is the young man who does this, that capital wants for a partner or for a son-in-law.

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Watch the costs and the profits will take care of themselves.

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Despite all our gains in technology, product innovation and world markets, most people are not thriving in the organizations they work for.

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People and organizations don't grow much without delegation and completed staff work because they are confined to the capacities of the boss and reflect both personal strengths and weaknesses.

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Distinguish between the person and the behavior or performance.

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Involve people in meaningful projects.

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The single most important determinant of corporate culture is the behavior of the chief executive officer. He or she is the one clearly responsible for shaping the beliefs, motives, commitments, and predispositions of all.

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Copying other organizations' activities sounds like industrial espionage to some people, but the truth is that benchmarking is perfectly legal and ethical.

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Failing organizations are usually over-managed and under-led.

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Trust is the lubrication that makes it possible for organizations to work.

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