Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.

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Everything changes when there is a real customer yelling at you from the other end of the phone.

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The individual serves the industrial system not by supplying it with savings and the resulting capital; he serves it by consuming its products.

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If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

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We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

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People want economy and they will pay any price to get it.

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Consumers resent it when a company presumes to judge the quality of its products on their behalf.

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Customers are your future, representing new opportunities, ideas and avenues for growth.

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