The contribution which the human mind makes to work and business is very much one of picking up information from tiny, seemingly insignificant trifles, and relating them to new ideas or concepts.
People are unlikely to know that they need a product which does not exist and the basis of market research in new and innovative products is limited in this regard.
I've spent 30 years going round factories. When you know something's wrong, nine times out of ten it's the management, people aren't being led right. And bad leaders invariably blame the people.
Problems can only be solved by the people who have them. You have to try and coax them and love them into seeing ways in which they can help themselves.
No one is ever in doubt when a business is in overdrive... the whole business begins to hum. Problems cease to be problems and are viewed as opportunities.
On Destiny: "Our destiny exercises its influence over us even when, as yet, we have not learned its nature: it is our future that lays down the law of our today."
Human, All Too Human